Botaniceuticals will fully refund or replace any goods purchased if they are found to be faulty or damaged.

If you change your mind about the products you have ordered and decide you no longer wish to use them, your product(s) purchased can be returned to us for a refund or exchange under the following conditions:

Products must be unopened and in the original condition. Products must be sent back within 7 days from original receipt of goodsYour proof of purchase / order information must also be included in the return.

Refunds will be processed in the same form that you originally paid for your order as soon as possible upon receipt of the returned products.

The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees, including Customs or Import fees, if any.

Please be sure to return your products to the correct address. Read below for the correct return address based on where you received your product order.

 

Online Orders

If you received your order placed via botaniceuticals.com.au in one of the above-listed countries or territories and wish to return it to us in accordance with the conditions listed above, please send it to:

Customer Returns

Botaniceuticals

32 Parkedge Avenue

Richmond, QLD 4740

Australia. 

 

Online Order Queries & Changes

Botaniceuticals will endeavour to dispatch your order as soon as we receive it. If you have any concerns regarding your order, please email  and include your order number and concern, so we can assist you as promptly as possible.